{"id":31,"date":"2025-01-14T12:03:16","date_gmt":"2025-01-14T12:03:16","guid":{"rendered":"https:\/\/dummy.xtemos.com\/woodmart2\/marketplace2-elementor\/?page_id=31"},"modified":"2026-09-25T06:48:10","modified_gmt":"2026-09-25T06:48:10","slug":"devoluciones-reembolsos","status":"publish","type":"page","link":"https:\/\/puffsoutlet.com\/es\/returns-refunds\/","title":{"rendered":"Returns &amp; Refunds"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"31\" class=\"elementor elementor-31\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-a12005d e-flex e-con-boxed e-con e-parent\" data-id=\"a12005d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<link rel=\"stylesheet\" id=\"wd-int-elem-opt-off-canvas-column-css\" href=\"https:\/\/puffsoutlet.com\/wp-content\/themes\/woodmart\/css\/parts\/int-elem-opt-off-canvas-column.css?ver=8.5.7\" type=\"text\/css\" media=\"all\" \/> \t\t\t\t\t\t<link rel=\"stylesheet\" id=\"wd-int-elem-opt-sticky-column-css\" href=\"https:\/\/puffsoutlet.com\/wp-content\/themes\/woodmart\/css\/parts\/int-elem-opt-sticky-column.css?ver=8.5.7\" type=\"text\/css\" media=\"all\" \/> \t\t\t<div class=\"wd-sticky-container-lg elementor-element elementor-element-54c159d e-con-full wd-col-offcanvas-md-sm wd-col-offcanvas-sm e-flex wd-alignment-left e-con e-child\" data-id=\"54c159d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7181350 elementor-widget elementor-widget-wd_mega_menu\" data-id=\"7181350\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_mega_menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-menu widget_nav_mega_menu wd-nav-wrapper\">\n\t\t\t\t\t\t<ul id=\"menu-sidebar-menu-marketplace-2\" class=\"menu wd-nav wd-nav-vertical wd-design-simple wd-gap-l\"><li id=\"menu-item-10671\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-10671 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/puffsoutlet.com\/es\/track-your-order\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Track Your Order<\/span><\/a><\/li>\n<li id=\"menu-item-10670\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-10670 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/puffsoutlet.com\/es\/about-us\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">About Us<\/span><\/a><\/li>\n<li id=\"menu-item-10673\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-10673 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/puffsoutlet.com\/es\/faqs\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">FAQs<\/span><\/a><\/li>\n<li id=\"menu-item-10674\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-10674 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/puffsoutlet.com\/es\/returns-refunds\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Returns &amp; Refunds<\/span><\/a><\/li>\n<li id=\"menu-item-10675\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-10675 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/puffsoutlet.com\/es\/shipping-policy\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Shipping Policy<\/span><\/a><\/li>\n<li id=\"menu-item-10672\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-10672 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/puffsoutlet.com\/es\/contact-us\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Contact Us<\/span><\/a><\/li>\n<\/ul>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e831859 e-con-full wd-col-content-md-sm wd-col-content-sm e-flex e-con e-child\" data-id=\"e831859\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-fe25b8c e-con-full e-flex e-con e-child\" data-id=\"fe25b8c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b49114b e-con-full e-flex e-con e-child\" data-id=\"b49114b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-029e262 elementor-hidden-desktop wd-action-hide-btn elementor-widget elementor-widget-wd_builder_off_canvas_column_btn\" data-id=\"029e262\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_builder_off_canvas_column_btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-off-canvas-btn wd-action-btn wd-style-text wd-burger-icon\">\n\t\t\t<a href=\"#\" rel=\"nofollow\">\n\t\t\t\t<span class=\"wd-action-icon\">\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<span class=\"wd-action-text\">\n\t\t\t\t\tShow sidebar\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-sidebar-opener wd-show-on-scroll wd-action-btn wd-style-icon wd-burger-icon\">\n\t\t\t\t<a href=\"#\" rel=\"nofollow\">\n\t\t\t\t\t<span class=\"wd-action-icon\">\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5ab9e5 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"d5ab9e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Returns &amp; Refunds<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>We want every order to arrive correctly and work as expected. If there is a problem with your order, please contact us as soon as possible. We will review the issue and provide a suitable solution based on the situation.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ee22656 e-con-full e-flex e-con e-child\" data-id=\"ee22656\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e02e7dc e-con-full e-flex e-con e-child\" data-id=\"e02e7dc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c330e8 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"4c330e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Faulty or Damaged Products<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>If a product arrives damaged or does not work properly, please contact us with your order number, product name, quantity affected, and clear photo or video proof. Once verified, we may offer a replacement, store credit, partial refund, or refund depending on the issue.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9e0bac elementor-widget elementor-widget-wd_button\" data-id=\"c9e0bac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-left\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-round btn-size-default btn-color-black btn-icon-pos-right\"  href=\"#\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tReport an Issue\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-abe2bed e-con-full e-flex e-con e-child\" data-id=\"abe2bed\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f97121 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"6f97121\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Wrong or Missing Items<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>If you receive the wrong product or an item is missing from your order, please contact us with your order details and photos of the parcel and products received. We will check the issue and arrange the appropriate solution.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca51ac1 elementor-widget elementor-widget-wd_button\" data-id=\"ca51ac1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-left\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-round btn-size-default btn-color-primary btn-icon-pos-right\"  href=\"#\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tContact Us\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7c97cf9 e-con-full e-flex e-con e-child\" data-id=\"7c97cf9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3bad56b wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"3bad56b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">How to Report an Order Problem<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04e836c elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"04e836c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Contact us<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Provide your order number<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Send clear photos or video<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">We review the issue<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">We provide a solution<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Track You Order About Us FAQs Returns &amp; Refunds Shipping Policy Contact Us Show sidebar Returns &amp; Refunds We want<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-31","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/puffsoutlet.com\/es\/wp-json\/wp\/v2\/pages\/31","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/puffsoutlet.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/puffsoutlet.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/puffsoutlet.com\/es\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/puffsoutlet.com\/es\/wp-json\/wp\/v2\/comments?post=31"}],"version-history":[{"count":5,"href":"https:\/\/puffsoutlet.com\/es\/wp-json\/wp\/v2\/pages\/31\/revisions"}],"predecessor-version":[{"id":11110,"href":"https:\/\/puffsoutlet.com\/es\/wp-json\/wp\/v2\/pages\/31\/revisions\/11110"}],"wp:attachment":[{"href":"https:\/\/puffsoutlet.com\/es\/wp-json\/wp\/v2\/media?parent=31"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}