{"id":11128,"date":"2026-09-25T06:58:56","date_gmt":"2026-09-25T06:58:56","guid":{"rendered":"https:\/\/puffsoutlet.com\/?page_id=11128"},"modified":"2026-09-25T07:04:04","modified_gmt":"2026-09-25T07:04:04","slug":"conditions-generales","status":"publish","type":"page","link":"https:\/\/puffsoutlet.com\/fr\/terms-conditions\/","title":{"rendered":"Terms &#038; Conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"11128\" class=\"elementor elementor-11128\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6472ed7 e-con e-atomic-element e-flexbox-base e-default-div e-64841da\" data-id=\"6472ed7\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"6472ed7\">\n    \t\t<div class=\"elementor-element elementor-element-7f40b75 elementor-widget elementor-widget-wd_text_block\" data-id=\"7f40b75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h1>Terms &amp; Conditions<\/h1><p><strong>Last Updated: September 2026<\/strong><\/p><p>Welcome to PuffsOutlet.<\/p><p>These Terms &amp; Conditions explain the rules that apply when you visit our website, create an account, place an order, purchase products, or use our services.<\/p><p>By using PuffsOutlet or placing an order with us, you agree to these Terms &amp; Conditions.<\/p><p>PuffsOutlet is operated by <strong>WOLKEN LIMITED<\/strong>.<\/p><hr \/><h2>1. About PuffsOutlet<\/h2><p>PuffsOutlet is an online store offering vape products to eligible adult customers.<\/p><p>Our products may be shipped from different warehouses depending on product availability, destination country, and shipping route.<\/p><p>For questions about these Terms &amp; Conditions, please contact:<\/p><p><strong>Email:<\/strong> <a href=\"mailto:support@puffsoutlet.com\">support@puffsoutlet.com<\/a><\/p><hr \/><h2>2. Age Requirement<\/h2><p>PuffsOutlet sells age-restricted products.<\/p><p>You must meet the minimum legal age required to purchase vape or nicotine-related products in your country or region.<\/p><p>By placing an order, you confirm that:<\/p><ul><li>You meet the applicable legal purchasing age.<\/li><li>The information you provide is accurate.<\/li><li>You are legally permitted to purchase the products ordered.<\/li><li>The products are for lawful use.<\/li><\/ul><p>We may refuse or cancel an order where age or legal eligibility cannot be confirmed.<\/p><hr \/><h2>3. Your Account<\/h2><p>You may be able to create an account on PuffsOutlet.<\/p><p>You are responsible for:<\/p><ul><li>Providing accurate information<\/li><li>Keeping your login details secure<\/li><li>Maintaining the confidentiality of your password<\/li><li>Informing us if you believe your account has been accessed without permission<\/li><\/ul><p>You are responsible for activity carried out through your account unless caused by circumstances outside your reasonable control.<\/p><hr \/><h2>4. Product Information<\/h2><p>We try to provide accurate product information, including:<\/p><ul><li>Product names<\/li><li>Images<\/li><li>Flavors<\/li><li>Puff counts<\/li><li>Specifications<\/li><li>Prices<\/li><\/ul><p>However, product packaging, colors, designs, specifications, or manufacturer details may change from time to time.<\/p><p>Product images are for reference and may show small differences from the product you receive.<\/p><p>These differences do not necessarily mean that the product is defective.<\/p><hr \/><h2>5. Product Availability<\/h2><p>All products are subject to availability.<\/p><p>Adding an item to your cart does not reserve the product.<\/p><p>If an item becomes unavailable after you place an order, we may contact you and offer options such as:<\/p><ul><li>A replacement flavor<\/li><li>A replacement product<\/li><li>Store credit<\/li><li>A partial refund<\/li><li>A full refund for the unavailable item<\/li><\/ul><p>We will not substitute a product without your agreement where the replacement is materially different.<\/p><hr \/><h2>6. Prices<\/h2><p>Product prices are displayed on the website in the currency shown at checkout.<\/p><p>Prices may change at any time before an order is confirmed.<\/p><p>A price change will not normally affect an order that has already been accepted and paid.<\/p><p>We try to ensure that pricing information is correct.<\/p><p>If a clear pricing error occurs, we may contact you before processing the order.<\/p><hr \/><h2>7. Orders<\/h2><p>After placing an order, you may receive an order confirmation.<\/p><p>An order confirmation does not always mean that the order has been accepted for shipment.<\/p><p>We may need to verify:<\/p><ul><li>Payment<\/li><li>Stock availability<\/li><li>Shipping availability<\/li><li>Customer information<\/li><li>Age eligibility<\/li><li>Order risk<\/li><\/ul><p>We reserve the right to refuse or cancel an order where reasonably necessary.<\/p><p>If we cancel a paid order, eligible amounts will be refunded.<\/p><hr \/><h2>8. Minimum Order Requirements<\/h2><p>Some products may have minimum quantity requirements.<\/p><p>For example, certain products may require:<\/p><ul><li>A minimum number of pieces, mostly 10 pcs<\/li><li>A minimum quantity per flavor, mostly 10 pcs<\/li><li>A specific box quantity<\/li><\/ul><p>Any applicable minimum order requirement will be shown on the relevant product page or during checkout.<\/p><hr \/><h2>9. Payment<\/h2><p>Available payment methods may include:<\/p><ul><li>SEPA<\/li><li>PayPal<\/li><li>Credit and debit cards<\/li><li>USDT<\/li><li>USDC<\/li><li>Local payment methods<\/li><\/ul><p>Payment options may vary depending on:<\/p><ul><li>Country<\/li><li>Order value<\/li><li>Payment provider<\/li><li>Product category<\/li><\/ul><p>Your order will normally be processed after payment has been successfully confirmed.<\/p><p>For more details, please read our <a href=\"\/fr\/moyens-de-paiement\/\"><strong>Payment Methods<\/strong><\/a> page.<\/p><hr \/><h2>10. Payment Fees<\/h2><p>PuffsOutlet does not charge an additional processing fee for eligible SEPA payments.<\/p><p>Other payment methods may involve fees charged by:<\/p><ul><li>Banks<\/li><li>Payment providers<\/li><li>Card issuers<\/li><li>Cryptocurrency networks<\/li><\/ul><p>Any external fees charged by third parties are normally the customer's responsibility unless otherwise stated.<\/p><hr \/><h2>11. Cryptocurrency Payments<\/h2><p>If you pay using cryptocurrency, you are responsible for checking:<\/p><ul><li>The correct cryptocurrency<\/li><li>The correct blockchain network<\/li><li>The correct wallet address<\/li><li>The payment amount<\/li><\/ul><p>Blockchain transactions are generally irreversible once confirmed.<\/p><p>PuffsOutlet is not responsible for funds sent to an incorrect address or through an unsupported network where the payment instructions were provided correctly.<\/p><p>If you are unsure, contact us before sending payment.<\/p><hr \/><h2>12. Order Processing<\/h2><p>Orders are normally processed after payment confirmation.<\/p><p>Typical processing time is:<\/p><p><strong>1\u20133 business days<\/strong><\/p><p>Processing may take longer during:<\/p><ul><li>Public holidays<\/li><li>High-volume periods<\/li><li>Stock checks<\/li><li>Payment reviews<\/li><li>Unexpected operational delays<\/li><\/ul><p>Processing time is separate from shipping time.<\/p><hr \/><h2>13. Shipping<\/h2><p>We ship products using available international and local shipping routes.<\/p><p>Orders may be dispatched from:<\/p><ul><li>A European warehouse<\/li><li>A China warehouse<\/li><li>Another available fulfillment location<\/li><\/ul><p>The shipping origin depends on stock availability and the shipping route available for your order.<\/p><p>Estimated delivery times are shown for guidance only and are not guaranteed delivery dates.<\/p><p>Please read our <strong>Shipping Policy<\/strong> for more information.<\/p><hr \/><h2>14. Customs, Duties and Taxes<\/h2><p>Some orders may be shipped using tax-paid or DDP-style shipping routes where applicable.<\/p><p>Where such a route is used, customs clearance and import charges may be handled through the shipping service.<\/p><p>However, shipping and customs rules vary by destination.<\/p><p>Unless specifically stated otherwise, we cannot guarantee that every shipment to every destination will be free from local inspection, customs delays, or additional government requirements.<\/p><p>Customers are responsible for ensuring that the products ordered are lawful to import, possess, and use in their destination country.<\/p><hr \/><h2>15. Delivery Times<\/h2><p>Estimated delivery times are provided as a guide.<\/p><p>Delivery may be affected by factors outside our direct control, including:<\/p><ul><li>Flight schedules<\/li><li>Customs clearance<\/li><li>Local inspections<\/li><li>Weather<\/li><li>Public holidays<\/li><li>Courier delays<\/li><li>Incorrect delivery information<\/li><li>Remote delivery locations<\/li><\/ul><p>A delay alone does not automatically mean that a parcel is lost.<\/p><hr \/><h2>16. Tracking Information<\/h2><p>Where tracking is available, we will provide tracking information after shipment.<\/p><p>For some international shipping routes, tracking may not update immediately.<\/p><p>A parcel may remain without a local scan until it:<\/p><ul><li>Reaches the destination region<\/li><li>Clears customs<\/li><li>Is transferred to the local courier<\/li><\/ul><p>Customers should allow reasonable time for tracking information to become active.<\/p><hr \/><h2>17. Delivery Information<\/h2><p>You are responsible for providing accurate delivery information.<\/p><p>Please check your:<\/p><ul><li>Name<\/li><li>Street address<\/li><li>Postal code<\/li><li>City<\/li><li>Country<\/li><li>Phone number<\/li><\/ul><p>before completing your order.<\/p><p>If a parcel cannot be delivered because the information provided was incorrect or incomplete, additional shipping charges may apply.<\/p><hr \/><h2>18. Lost Parcels<\/h2><p>If tracking indicates that a parcel may be lost, please contact us.<\/p><p>We may need to investigate the shipment with the logistics provider before offering a solution.<\/p><p>Where a parcel is confirmed lost, available solutions may include:<\/p><ul><li>Reshipment<\/li><li>Store credit<\/li><li>Refund<\/li><\/ul><p>The appropriate solution may depend on the specific situation.<\/p><hr \/><h2>19. Damaged, Faulty or Incorrect Products<\/h2><p>If you receive:<\/p><ul><li>A damaged product<\/li><li>A faulty product<\/li><li>The wrong product<\/li><li>An incomplete order<\/li><\/ul><p>please contact us as soon as possible.<\/p><p>We may ask you to provide:<\/p><ul><li>Your order number<\/li><li>Product name<\/li><li>Quantity affected<\/li><li>Photos<\/li><li>Video evidence<\/li><li>Photos of the parcel or shipping label<\/li><\/ul><p>Once the issue is verified, available solutions may include:<\/p><ul><li>Replacement<\/li><li>Store credit<\/li><li>Partial refund<\/li><li>Full refund<\/li><\/ul><p>Please see our <strong>Returns &amp; Refunds Policy<\/strong> for more information.<\/p><hr \/><h2>20. Returns<\/h2><p>Due to the nature of vape products, some products may not be eligible for return after they have been:<\/p><ul><li>Opened<\/li><li>Used<\/li><li>Unsealed<\/li><\/ul><p>This may apply for hygiene, safety, and product integrity reasons.<\/p><p>We do not normally accept returns simply because:<\/p><ul><li>You do not like a flavor<\/li><li>You change your mind after using the product<\/li><li>You ordered the wrong flavor or product yourself<\/li><\/ul><p>Your statutory consumer rights, where applicable, are not excluded by these terms.<\/p><hr \/><h2>21. Refunds<\/h2><p>Approved refunds may be returned through:<\/p><ul><li>The original payment method<\/li><li>Store credit<\/li><li>Another agreed refund method<\/li><\/ul><p>depending on the original payment method and the circumstances.<\/p><p>Refund processing time may vary depending on the payment provider.<\/p><p>For cryptocurrency payments, refund methods may be handled separately where required.<\/p><hr \/><h2>22. Order Cancellation<\/h2><p>If you want to cancel an order, contact us as soon as possible.<\/p><p>Orders that have not yet entered processing or shipment may be easier to cancel.<\/p><p>Once an order has been:<\/p><ul><li>Packed<\/li><li>Handed to the shipping provider<\/li><li>Dispatched<\/li><\/ul><p>cancellation may no longer be possible.<\/p><hr \/><h2>23. Flavor and Product Preferences<\/h2><p>Flavor preference is subjective.<\/p><p>We cannot guarantee that every customer will like a particular flavor, sweetness level, cooling effect, or product experience.<\/p><p>A dislike of the flavor alone is not normally considered a product defect.<\/p><hr \/><h2>24. Responsible Product Use<\/h2><p>Customers are responsible for using products appropriately and according to any manufacturer instructions.<\/p><p>Do not use a product if:<\/p><ul><li>It appears damaged<\/li><li>It leaks excessively<\/li><li>The battery is damaged<\/li><li>It behaves abnormally<\/li><li>You believe it may be unsafe<\/li><\/ul><p>Stop using the product and contact us if you have concerns.<\/p><hr \/><h2>25. Website Use<\/h2><p>You may use the PuffsOutlet website only for lawful purposes.<\/p><p>You must not:<\/p><ul><li>Attempt to damage the website<\/li><li>Attempt unauthorized access<\/li><li>Introduce malware or harmful code<\/li><li>Use automated systems to abuse the website<\/li><li>Commit fraud<\/li><li>Provide intentionally false information<\/li><\/ul><p>We may restrict access where we reasonably believe our website or customers are at risk.<\/p><hr \/><h2>26. Intellectual Property<\/h2><p>Unless otherwise stated, the content on PuffsOutlet may include protected:<\/p><ul><li>Text<\/li><li>Images<\/li><li>Graphics<\/li><li>Logos<\/li><li>Design elements<\/li><li>Product descriptions<\/li><li>Website content<\/li><\/ul><p>You may not copy, reproduce, distribute, or commercially use our original website content without permission.<\/p><p>Third-party brand names, logos, and trademarks belong to their respective owners.<\/p><hr \/><h2>27. Third-Party Services<\/h2><p>Our website may use third-party services for:<\/p><ul><li>Payments<\/li><li>Shipping<\/li><li>Analytics<\/li><li>Customer support<\/li><li>Hosting<\/li><li>Fraud prevention<\/li><\/ul><p>These services may have their own terms and privacy policies.<\/p><p>PuffsOutlet is not responsible for independent services operated by third parties beyond our reasonable control.<\/p><hr \/><h2>28. Privacy<\/h2><p>Your use of PuffsOutlet is also subject to our <strong>Privacy Policy<\/strong>.<\/p><p>Our Privacy Policy explains how we collect, use, share, and protect personal information.<\/p><hr \/><h2>29. Limitation of Liability<\/h2><p>Nothing in these Terms &amp; Conditions excludes liability that cannot legally be excluded.<\/p><p>To the extent permitted by applicable law, PuffsOutlet is not responsible for indirect or consequential losses arising from matters outside our reasonable control.<\/p><p>This may include delays caused by:<\/p><ul><li>Customs<\/li><li>Carriers<\/li><li>Payment providers<\/li><li>Government authorities<\/li><li>Events outside our reasonable control<\/li><\/ul><p>These Terms do not remove any mandatory consumer rights that apply to you under applicable law.<\/p><hr \/><h2>30. Events Outside Our Control<\/h2><p>We are not responsible for failure or delay caused by circumstances outside our reasonable control.<\/p><p>These may include:<\/p><ul><li>Natural disasters<\/li><li>Severe weather<\/li><li>War<\/li><li>Civil unrest<\/li><li>Government restrictions<\/li><li>Customs actions<\/li><li>Transport disruption<\/li><li>Carrier disruption<\/li><li>Internet failures<\/li><li>Payment system failures<\/li><li>Public health emergencies<\/li><\/ul><p>We will make reasonable efforts to reduce disruption where possible.<\/p><hr \/><h2>31. Changes to These Terms<\/h2><p>We may update these Terms &amp; Conditions from time to time.<\/p><p>Changes may be made to reflect updates to:<\/p><ul><li>Our website<\/li><li>Products<\/li><li>Payment methods<\/li><li>Shipping services<\/li><li>Business operations<\/li><li>Applicable laws<\/li><\/ul><p>The latest version will be published on this page.<\/p><p>The <strong>Last Updated<\/strong> date will show when the terms were most recently revised.<\/p><hr \/><h2>32. Severability<\/h2><p>If any part of these Terms &amp; Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.<\/p><hr \/><h2>33. Contact Us<\/h2><p>If you have questions about these Terms &amp; Conditions, your order, or our services, please contact us.<\/p><p><strong>PuffsOutlet<\/strong><br \/>Operated by <strong>WOLKEN LTD<\/strong><\/p><p><strong>Customer Support:<\/strong><br \/><a href=\"mailto:support@puffsoutlet.com\">support@puffsoutlet.com<\/a><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Terms &amp; Conditions Last Updated: September 2026 Welcome to PuffsOutlet. These Terms &amp; Conditions explain the rules that apply when<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11128","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/puffsoutlet.com\/fr\/wp-json\/wp\/v2\/pages\/11128","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/puffsoutlet.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/puffsoutlet.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/puffsoutlet.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/puffsoutlet.com\/fr\/wp-json\/wp\/v2\/comments?post=11128"}],"version-history":[{"count":5,"href":"https:\/\/puffsoutlet.com\/fr\/wp-json\/wp\/v2\/pages\/11128\/revisions"}],"predecessor-version":[{"id":11161,"href":"https:\/\/puffsoutlet.com\/fr\/wp-json\/wp\/v2\/pages\/11128\/revisions\/11161"}],"wp:attachment":[{"href":"https:\/\/puffsoutlet.com\/fr\/wp-json\/wp\/v2\/media?parent=11128"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}