Terms & Conditions

Last Updated: September 2026

Welcome to PuffsOutlet.

These Terms & Conditions explain the rules that apply when you visit our website, create an account, place an order, purchase products, or use our services.

By using PuffsOutlet or placing an order with us, you agree to these Terms & Conditions.

PuffsOutlet is operated by WOLKEN LIMITED.

1. About PuffsOutlet

PuffsOutlet is an online store offering vape products to eligible adult customers.

Our products may be shipped from different warehouses depending on product availability, destination country, and shipping route.

For questions about these Terms & Conditions, please contact:

Email: support@puffsoutlet.com

2. Age Requirement

PuffsOutlet sells age-restricted products.

You must meet the minimum legal age required to purchase vape or nicotine-related products in your country or region.

By placing an order, you confirm that:

  • You meet the applicable legal purchasing age.
  • The information you provide is accurate.
  • You are legally permitted to purchase the products ordered.
  • The products are for lawful use.

We may refuse or cancel an order where age or legal eligibility cannot be confirmed.

3. Your Account

You may be able to create an account on PuffsOutlet.

You are responsible for:

  • Providing accurate information
  • Keeping your login details secure
  • Maintaining the confidentiality of your password
  • Informing us if you believe your account has been accessed without permission

You are responsible for activity carried out through your account unless caused by circumstances outside your reasonable control.

4. Product Information

We try to provide accurate product information, including:

  • Product names
  • Images
  • Flavors
  • Puff counts
  • Specifications
  • Prices

However, product packaging, colors, designs, specifications, or manufacturer details may change from time to time.

Product images are for reference and may show small differences from the product you receive.

These differences do not necessarily mean that the product is defective.

5. Product Availability

All products are subject to availability.

Adding an item to your cart does not reserve the product.

If an item becomes unavailable after you place an order, we may contact you and offer options such as:

  • A replacement flavor
  • A replacement product
  • Store credit
  • A partial refund
  • A full refund for the unavailable item

We will not substitute a product without your agreement where the replacement is materially different.

6. Prices

Product prices are displayed on the website in the currency shown at checkout.

Prices may change at any time before an order is confirmed.

A price change will not normally affect an order that has already been accepted and paid.

We try to ensure that pricing information is correct.

If a clear pricing error occurs, we may contact you before processing the order.

7. Orders

After placing an order, you may receive an order confirmation.

An order confirmation does not always mean that the order has been accepted for shipment.

We may need to verify:

  • Payment
  • Stock availability
  • Shipping availability
  • Customer information
  • Age eligibility
  • Order risk

We reserve the right to refuse or cancel an order where reasonably necessary.

If we cancel a paid order, eligible amounts will be refunded.

8. Minimum Order Requirements

Some products may have minimum quantity requirements.

For example, certain products may require:

  • A minimum number of pieces, mostly 10 pcs
  • A minimum quantity per flavor, mostly 10 pcs
  • A specific box quantity

Any applicable minimum order requirement will be shown on the relevant product page or during checkout.

9. Payment

Available payment methods may include:

  • SEPA
  • PayPal
  • Credit and debit cards
  • USDT
  • USDC
  • Local payment methods

Payment options may vary depending on:

  • Country
  • Order value
  • Payment provider
  • Product category

Your order will normally be processed after payment has been successfully confirmed.

For more details, please read our Payment Methods page.

10. Payment Fees

PuffsOutlet does not charge an additional processing fee for eligible SEPA payments.

Other payment methods may involve fees charged by:

  • Banks
  • Payment providers
  • Card issuers
  • Cryptocurrency networks

Any external fees charged by third parties are normally the customer's responsibility unless otherwise stated.

11. Cryptocurrency Payments

If you pay using cryptocurrency, you are responsible for checking:

  • The correct cryptocurrency
  • The correct blockchain network
  • The correct wallet address
  • The payment amount

Blockchain transactions are generally irreversible once confirmed.

PuffsOutlet is not responsible for funds sent to an incorrect address or through an unsupported network where the payment instructions were provided correctly.

If you are unsure, contact us before sending payment.

12. Order Processing

Orders are normally processed after payment confirmation.

Typical processing time is:

1–3 business days

Processing may take longer during:

  • Public holidays
  • High-volume periods
  • Stock checks
  • Payment reviews
  • Unexpected operational delays

Processing time is separate from shipping time.

13. Shipping

We ship products using available international and local shipping routes.

Orders may be dispatched from:

  • A European warehouse
  • A China warehouse
  • Another available fulfillment location

The shipping origin depends on stock availability and the shipping route available for your order.

Estimated delivery times are shown for guidance only and are not guaranteed delivery dates.

Please read our Versandbedingungen for more information.

14. Customs, Duties and Taxes

Some orders may be shipped using tax-paid or DDP-style shipping routes where applicable.

Where such a route is used, customs clearance and import charges may be handled through the shipping service.

However, shipping and customs rules vary by destination.

Unless specifically stated otherwise, we cannot guarantee that every shipment to every destination will be free from local inspection, customs delays, or additional government requirements.

Customers are responsible for ensuring that the products ordered are lawful to import, possess, and use in their destination country.

15. Delivery Times

Estimated delivery times are provided as a guide.

Delivery may be affected by factors outside our direct control, including:

  • Flight schedules
  • Customs clearance
  • Local inspections
  • Weather
  • Public holidays
  • Courier delays
  • Incorrect delivery information
  • Remote delivery locations

A delay alone does not automatically mean that a parcel is lost.

16. Tracking Information

Where tracking is available, we will provide tracking information after shipment.

For some international shipping routes, tracking may not update immediately.

A parcel may remain without a local scan until it:

  • Reaches the destination region
  • Clears customs
  • Is transferred to the local courier

Customers should allow reasonable time for tracking information to become active.

17. Delivery Information

You are responsible for providing accurate delivery information.

Please check your:

  • Name
  • Street address
  • Postal code
  • City
  • Country
  • Phone number

before completing your order.

If a parcel cannot be delivered because the information provided was incorrect or incomplete, additional shipping charges may apply.

18. Lost Parcels

If tracking indicates that a parcel may be lost, please contact us.

We may need to investigate the shipment with the logistics provider before offering a solution.

Where a parcel is confirmed lost, available solutions may include:

  • Reshipment
  • Store credit
  • Refund

The appropriate solution may depend on the specific situation.

19. Damaged, Faulty or Incorrect Products

If you receive:

  • A damaged product
  • A faulty product
  • The wrong product
  • An incomplete order

please contact us as soon as possible.

We may ask you to provide:

  • Your order number
  • Product name
  • Quantity affected
  • Photos
  • Video evidence
  • Photos of the parcel or shipping label

Once the issue is verified, available solutions may include:

  • Replacement
  • Store credit
  • Partial refund
  • Full refund

Please see our Returns & Refunds Policy for more information.

20. Returns

Due to the nature of vape products, some products may not be eligible for return after they have been:

  • Opened
  • Used
  • Unsealed

This may apply for hygiene, safety, and product integrity reasons.

We do not normally accept returns simply because:

  • You do not like a flavor
  • You change your mind after using the product
  • You ordered the wrong flavor or product yourself

Your statutory consumer rights, where applicable, are not excluded by these terms.

21. Refunds

Approved refunds may be returned through:

  • The original payment method
  • Store credit
  • Another agreed refund method

depending on the original payment method and the circumstances.

Refund processing time may vary depending on the payment provider.

For cryptocurrency payments, refund methods may be handled separately where required.

22. Order Cancellation

If you want to cancel an order, contact us as soon as possible.

Orders that have not yet entered processing or shipment may be easier to cancel.

Once an order has been:

  • Packed
  • Handed to the shipping provider
  • Dispatched

cancellation may no longer be possible.

23. Flavor and Product Preferences

Flavor preference is subjective.

We cannot guarantee that every customer will like a particular flavor, sweetness level, cooling effect, or product experience.

A dislike of the flavor alone is not normally considered a product defect.

24. Responsible Product Use

Customers are responsible for using products appropriately and according to any manufacturer instructions.

Do not use a product if:

  • It appears damaged
  • It leaks excessively
  • The battery is damaged
  • It behaves abnormally
  • You believe it may be unsafe

Stop using the product and contact us if you have concerns.

25. Website Use

You may use the PuffsOutlet website only for lawful purposes.

You must not:

  • Attempt to damage the website
  • Attempt unauthorized access
  • Introduce malware or harmful code
  • Use automated systems to abuse the website
  • Commit fraud
  • Provide intentionally false information

We may restrict access where we reasonably believe our website or customers are at risk.

26. Intellectual Property

Unless otherwise stated, the content on PuffsOutlet may include protected:

  • Text
  • Images
  • Graphics
  • Logos
  • Design elements
  • Product descriptions
  • Website content

You may not copy, reproduce, distribute, or commercially use our original website content without permission.

Third-party brand names, logos, and trademarks belong to their respective owners.

27. Third-Party Services

Our website may use third-party services for:

  • Payments
  • Shipping
  • Analytics
  • Customer support
  • Hosting
  • Fraud prevention

These services may have their own terms and privacy policies.

PuffsOutlet is not responsible for independent services operated by third parties beyond our reasonable control.

28. Privacy

Your use of PuffsOutlet is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, share, and protect personal information.

29. Limitation of Liability

Nothing in these Terms & Conditions excludes liability that cannot legally be excluded.

To the extent permitted by applicable law, PuffsOutlet is not responsible for indirect or consequential losses arising from matters outside our reasonable control.

This may include delays caused by:

  • Customs
  • Carriers
  • Payment providers
  • Government authorities
  • Events outside our reasonable control

These Terms do not remove any mandatory consumer rights that apply to you under applicable law.

30. Events Outside Our Control

We are not responsible for failure or delay caused by circumstances outside our reasonable control.

These may include:

  • Natural disasters
  • Severe weather
  • War
  • Civil unrest
  • Government restrictions
  • Customs actions
  • Transport disruption
  • Carrier disruption
  • Internet failures
  • Payment system failures
  • Public health emergencies

We will make reasonable efforts to reduce disruption where possible.

31. Changes to These Terms

We may update these Terms & Conditions from time to time.

Changes may be made to reflect updates to:

  • Our website
  • Products
  • Payment methods
  • Shipping services
  • Business operations
  • Applicable laws

The latest version will be published on this page.

The Last Updated date will show when the terms were most recently revised.

32. Severability

If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

33. Contact Us

If you have questions about these Terms & Conditions, your order, or our services, please contact us.

PuffsOutlet
Operated by WOLKEN LTD

Customer Support:
support@puffsoutlet.com