Last updated: September 2026

At PuffsOutlet, we respect your privacy and take the protection of your personal information seriously.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you may have when you use our website or place an order with us.

By using PuffsOutlet, you acknowledge the practices described in this Privacy Policy.

Who we are

PuffsOutlet is an online store providing vape products to adult customers.

For privacy-related questions, you can contact us at:

Email: support@puffsoutlet.com

Company: Wolken Ltd

Registered Address: China

Data Location: Lithuania

For the purposes of applicable data protection laws, the company operating PuffsOutlet acts as the data controller for personal information collected through this website.

Information We Collect

We may collect information that you provide directly to us, including:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Order information
  • Payment-related information
  • Messages sent through our contact forms or customer support
  • Account information, if you create an account

We may also automatically collect certain technical information when you visit our website, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on the website
  • Referral source
  • Cookie information

We do not normally store your full payment card details directly.

Payment information may be processed by third-party payment providers.

How We Use Your Information

We may use your personal information to:

Process Your Orders

We use your information to:

  • Confirm your order
  • Process payment
  • Prepare your products
  • Arrange shipping
  • Provide tracking information
  • Handle delivery problems

Provide Customer Support

We may use your information to answer questions, resolve order issues, process complaints, or provide after-sales support.

Improve Our Website

We may use website activity and technical information to understand how customers use our website and improve the shopping experience.

Prevent Fraud and Abuse

We may use certain information to detect suspicious activity, prevent fraud, protect our website, and keep customer accounts secure.

Send Marketing Communications

If you choose to subscribe, we may send you:

  • New product updates
  • Restock information
  • Special offers
  • Promotions
  • Discount codes

You can unsubscribe from marketing emails at any time.

Legal Basis for Processing

Where applicable under European data protection laws, we process personal information based on one or more of the following legal grounds:

Contract

We need certain information to process and deliver your order.

Legal Obligation

We may need to keep certain records to meet legal, accounting, tax, or regulatory requirements.

Legitimate Interests

We may process information when necessary to operate, protect, and improve our business, provided that these interests do not override your privacy rights.

Consent

For certain activities, such as optional marketing communications or certain cookies, we may rely on your consent.

You may withdraw your consent where applicable.

Payment Information

Payments may be processed by third-party payment providers.

Depending on your location and the payment options available at checkout, these may include services such as:

  • PayPal
  • SEPA payment services
  • Trustly
  • BLIK
  • EPS
  • Multibanco
  • MyBank
  • Przelewy24

The payment methods available to you may vary by country.

Payment providers may collect and process your information under their own privacy policies.

PuffsOutlet does not normally receive or store your complete payment credentials.

Shipping and Delivery Partners

To deliver your order, we may share necessary information with:

  • Shipping companies
  • Freight partners
  • Customs clearance providers
  • Local delivery companies
  • Warehousing providers

The information shared may include:

  • Your name
  • Delivery address
  • Phone number
  • Email address
  • Order reference
  • Shipping information

We only share information that is reasonably necessary to complete the delivery.

Cookies

Our website may use cookies and similar technologies.

Cookies can help us:

  • Keep your shopping cart working
  • Remember your preferences
  • Keep you logged in
  • Understand website traffic
  • Improve website performance
  • Measure marketing activity

Some cookies are necessary for the website to function.

Other cookies may only be used after you provide consent, where required by law.

You can manage your cookie preferences through our cookie settings.

Analytics and Third-Party Services

We may use third-party services to help us understand website traffic, improve website performance, communicate with customers, or operate our store.

These services may receive limited technical or personal information depending on how they are used.

Examples may include:

  • Website analytics tools
  • Payment providers
  • Email services
  • Customer support tools
  • Shipping platforms
  • Fraud prevention services
  • Hosting providers

These companies may process information according to their own privacy policies and contractual obligations.

International Data Transfers

Some of our service providers, logistics partners, or technology providers may operate outside the country where you live.

This means your personal information may sometimes be processed or stored in another country.

Where required, we take reasonable steps to use appropriate safeguards for international transfers of personal information.

How Long We Keep Your Information

We do not keep personal information longer than reasonably necessary.

Retention periods may depend on:

  • The type of information
  • Your relationship with us
  • Order history
  • Customer support requirements
  • Fraud prevention requirements
  • Accounting obligations
  • Tax obligations
  • Other legal requirements

When information is no longer required, we may delete or anonymize it.

Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information.

These may include the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict certain processing
  • Object to certain processing
  • Request a copy of your information
  • Withdraw consent
  • Unsubscribe from marketing communications

To make a privacy request, contact us at:

support@puffsoutlet.com

We may need to verify your identity before completing certain requests.

Marketing Emails

You will only receive marketing communications where permitted by applicable law.

You can stop receiving marketing emails at any time by:

  • Clicking the unsubscribe link in an email
  • Contacting our customer service team

Unsubscribing from marketing messages will not stop important transactional emails relating to your orders.

For example, we may still send:

  • Order confirmations
  • Shipping updates
  • Payment information
  • Customer service messages

Children’s Privacy

PuffsOutlet sells age-restricted products.

Our website is not intended for children or minors.

We do not knowingly intend to collect personal information from people who are not legally permitted to purchase the products offered on our website.

Please see our Age Policy for more information.

Data Security

We use reasonable technical and organizational measures to protect personal information from:

  • Unauthorized access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

However, no internet-based system can guarantee absolute security.

Customers should also protect their account passwords and login information.

Links to Other Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of websites operated by other companies.

We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we may update the Last updated date at the top of this page.

We recommend reviewing this page periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us.

Email: support@puffsoutlet.com
Company: Wolken Ltd
Address: China